SWITCHBOARD OPERATOR REF NO: MDW 01/42/25/01/A (X3 POSTS)
POST 42/30 : SWITCHBOARD OPERATOR REF NO: MDW 01/42/25/01/A (X3 POSTS)
SALARY : R193 359 – R227 766 per annum (Level 04)
CENTRE : Air Force Mobile Deployment Wing
REQUIREMENTS : A minimum of Grade 12 (NQF Level 4) or equivalent, experience in switchboard procedures will be an added advantage.
Special requirements (Skills needed): Knowledge of operating a Telephone automatic Switchboard. Language proficiency in English (written and verbal). Analytical and innovative thinking, as well as problem-solving skills. Excellent interpersonal skills. Sound organisational skills. High level of reliability. Ability to act with tact and discretion. Good people skills. Excellent telecom operator/ switchboard skills.
Receive and answer incoming calls. Forward calls to the appropriate division/section/person, answer general enquiries, make calls and keep a record of private calls. Record and maintain a register for security-related purposes. Note down and give messages to the people. Interpersonal relationships, audible voice and ability to verbally exchange information require helpfulness and politeness. Member must be able to sit for longer periods, work under pressure, over time and be physically fit.
DUTIES : Ensure that the switchboard is properly manned and that relief arrangements are made when needed so that telephone traffic flows properly and is always in a proper working order, report all defects and ensure that repairs are done speedily. Ensure that the switchboard apparatus is handled properly to prevent unnecessary interruption of telephone enquiries. Check private calls and see to it that costs are recovered. Train new and relief staff.
Keep the departmental telephone directory up to date and distribute amendments as and when necessary. Arrange for the installation and moving of telephones. Record and 22 maintain a register for security-related purposes. Liaise with the personnel division when recruiting and selecting telecom operators. Supervise subordinates. Assist with the performance assessments/incentives of subordinates.
ENQUIRIES : Maj T. Qwakele Tel No: (012) 351 2567/WO2 N.S. Dithatho Tel No: (012) 351 2773
APPLICATIONS : Department of Defence, SA Air Force Mobile Deployment Wing Snake Valley Road, Private Bag X1008, Thaba Tshwane, 0143 or may be hand delivered at Snake Valley Road, 356 JR, Centurion, or emailed to mobiledeploymentwing@dod.mil.za