SWITCHBOARD OPERATOR REF NO: SAAF HQ UNIT REF NO: 01/42/2504/D4 (X3 POSTS)

SALARY : R193 359 – R227 766 per annum (Level 04)

CENTRE : SAAF Headquarters Unit, Dequar Road, Pretoria

REQUIREMENTS : A minimum of Grade 12 (NQF Level 4) or equivalent, experience in switchboard procedures will be an added advantage.

Special requirements (Skills needed): Knowledge of operating a Telephone automatic Switchboard. Language proficiency in English (written and verbal). Analytical and innovative thinking as well as problem-solving skills. Excellent interpersonal skills. Sound Organisational Skills. High level of Reliability. Ability to act with tact and discretion. Good people skills. Excellent Telecom Operator/ Switchboard Skills.

Receive and answer incoming calls. Forward calls to the appropriate division/section/person, answer general enquiries, make calls and keep a record of private calls. Record and maintain a register for security-related purposes. Note down and give messages to the people. Interpersonal relationships, audible voice and ability to verbally exchange information require helpfulness and politeness. Member must be able to sit for longer periods, work under pressure, over time and be physically fit.

DUTIES : Ensure that the switchboard is properly manned and that relief arrangements are made when needed so that telephone traffic flows properly and is always in a proper working order, report all defects and ensure that repairs are done speedily. Ensure that the switchboard apparatus is handled properly to prevent unnecessary interruption of telephone enquiries. Check private calls and see to it that costs are recovered.

Train new and relief staff. Keep the departmental telephone directory up to date and distribute amendments as and when necessary. Arrange for the installation and moving of telephones. Record and maintain a register for security-related purposes. Liaise with the personnel division 21 when recruiting and selecting telecom operators. Supervise subordinates. Assist with the performance assessments/incentives of subordinates.

ENQUIRIES : Lt Col J. Songca Tel No: (012) 312 2343

APPLICATIONS : Department of Defence, South African Air Force Headquarters Unit, Private Bag X199, Pretoria, 0001 or may be hand delivered at 07 Dequar road, CBD, Pretoria or emailed to: saafunithr@dod.mil.za

NOTE : It is the Department’s intention to promote equity (race, gender and disability) through the filling of these posts with candidates whose transfer/promotion/appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan